Refund policy

Return & Refund Policy

Thank you for shopping with us. We take pride in the quality of our products and want you to be fully satisfied with your purchase. Please review our policy below.

Returns

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.
• Please note that custom, personalized, or handmade items are not eligible for return unless they arrive damaged or defective.

Refunds

• Once your return is received and inspected, we will notify you regarding the status of your refund.
• Approved refunds will be processed to your original method of payment within 5–10 business days.
• Shipping fees are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, please contact us within 7 days of delivery.

Non-Returnable Items

• Sale or clearance items
• Custom, made-to-order, or handmade products (unless defective)

How to Initiate a Return

To request a return or report a defective item, please contact us at niqscape@gmail.com with your order number and details.